Please choose carefully, as orders cannot be canceled or modified once placed. For any issues, please contact us at customersupport@ilabb.com, and we’ll respond within 72 hours.

Please choose carefully, as orders cannot be canceled or modified once placed. For any issues, please contact us at <a id="isPasted" rel="noopener">customersupport@ilabb.com</a>, and we&#x2019;ll respond within 72 hours.

Can I cancel my order?

To apply a promo or discount code:. • Proceed to check out and enter your code in the 'Discount Code of Gift Card' field. • Click 'Apply' to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trou

To apply a promo or discount code:&#x2022; Proceed to check out and enter your code in the&#xA0;&apos;Discount Code of Gift Card&apos; field.&#x2022; Click &apos;Apply&apos; to see your new total before finalizing your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing your web browser&apos;s cache or using a different device.

How do I apply promo/discount codes?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you have not received this email, our team may still be workin

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.If you have not received this email, our team may still be working on this order. Please allow up to 2-3 business days for your order to be processed in our six stores. As we don&apos;t operate a central warehouse, you can expect separate packages from these stores.During sales and other busy periods when we receive a high volume of orders, please allow extra processing and shipping times.Within NZ, please allow 3-5 working days for your order to arrive. For international Shipping, please allow 10 to 14 working days for your order to arrive.&#xA0;

When will my order be shipped?

If your order hasn’t arrived within the expected delivery times, please check the unique tracking number that was sent out to you! If you are still unable to locate your order please email us at customersupport@ilabb.com, we'll look into this for you

If your order hasn&#x2019;t arrived within the expected delivery times, please check the unique tracking number that was sent out to you! If you are still unable to locate your order please email us at customersupport@ilabb.com, we&apos;ll look into this for you.

Where is my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number on

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.Click on the tracking number link or enter the tracking number on our tracking page.Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

Occasionally, high demand can lead to items selling out quickly, resulting in order cancellations due to insufficient stock. If your order is cancelled, you’ll receive an email confirmation and a full refund. We apologise for the inconvenience and ap

Occasionally, high demand can lead to items selling out quickly, resulting in order cancellations due to insufficient stock. If your order is cancelled, you&#x2019;ll receive an email confirmation and a full refund. We apologise for the inconvenience and appreciate your understanding!

Why my order was cancelled?

We’re sorry an item(s) is missing in your order.  Before contacting our customer service team, we'd just like to check a few things:

We&#x2019;re sorry an item(s) is missing in your order. &#xA0;Before contacting our customer service team, we&apos;d just like to check a few things:<ul><li>Does your order contain more than one item? If so, please check your emails for updates as they may have been dispatched separately.</li><li>Does your packing slip have an amendment in the quantity column? If so, it means that unfortunately we did not have the item in stock at the time of shipping and you will be refunded.</li><li>Neither of those apply? If the delivery note says an item should be in your parcel, but isn&apos;t, please email customersupport@ilabb.com. Please include which item(s) you are missing, the items that you have received and your order number. We&apos;ll investigate this ASAP for you.</li></ul>

I’m missing item(s) from my order.

We are sorry to hear you received the wrong item in your order!. Please report your order issue to customersupport@ilabb.com for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the pac

We are sorry to hear you received the wrong item in your order!Please report your order issue to <a href="mailto:cacustomersupport@ilabb.com" id="isPasted" title="mailto:cacustomersupport@ilabb.com">customersupport@ilabb.com</a>&#xA0;for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee that your exact order will be replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation!

What do I do if I receive the wrong item in my order?

RETURNS AND EXCHANGES. We offer returns and exchanges within the following conditions:. ORDER TRACKING. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you have any issues, please contact su

RETURNS AND EXCHANGESWe offer returns and exchanges within the following conditions:<ul><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Returns or exchanges are honoured up to 14 days from purchase.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Returns and exchanges can be made through our Returns Center. You can access it by scrolling to the bottom of this page and clicking &apos;returns&apos; under the Customer Service section or by <a href="https://ilabb.returnscenter.com/" target="_blank" title="Returns - ilabb">clicking here</a>.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">Enter your purchase&apos;s email address and order number and follow the returns process. If you have any issues with this process, please contact customersupport@ilabb.com</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">All item(s) must be unworn, have the original tags, and be returned in their original condition. Underwear and socks cannot be exchanged or returned.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">All items purchased on Sale or on promotion are a final sale, other than those that fall within our obligations under the Consumers Guarantees Act.&#xA0;</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">If your purchase is faulty, we will meet our obligations under the Consumer Guarantees Act to find a remedy within a reasonable time frame.</li></ul> ORDER TRACKINGOnce your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you have any issues, please contact&#xA0;<a href="mailto:support@ilabb.com">support@ilabb.com.</a>

Order Questions